PRIVACY POLICY

Welcome to Generation Experience Pte Ltd (“Generation Experience”, “GenXP”, “we”, “our”, or “us”). We respect your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you interact with our websites, events, platforms, applications, and services, including but not limited to events such as Singapore Comic Con and other experiences organised by Generation Experience Pte Ltd.

By using our services, you consent to the practices described in this Privacy Policy.
 

Information We Collect

Personal Data

We may collect personal information that you voluntarily provide to us, including but not limited to:

• Full name

• Email address

• Phone number

• Postal address

• Billing and payment information

• Social media handles

• Event registration details

• Professional or company information

• Communication preferences
   

Technical Data

We may automatically collect technical information when you interact with our services, including:

• IP address

• Browser type and version

• Device information

• Time zone settings

• Location data

• Operating system and platform

• Browsing behaviour and interaction data
   

Usage Data

We may collect information regarding how you use our websites, apps, and services, including:

• Event interests and preferences

• Survey responses

• Networking and matchmaking preferences

• Visitor engagement and attendance information
   

Data You Provide to Us

The types of personal information we collect directly from you depend on how you interact with us and may include:

• Contact details such as name, email address, postal address, social media handles, and phone number

• Payment information such as credit or debit card details

• Comments, feedback, support requests, appointment inquiries, and communications submitted to us

• Information you wish to share with exhibitors, sponsors, partners, attendees, or collaborators

• Interests, event preferences, networking choices, and language preferences
   

Data From Other Sources

We may obtain personal information about you from third parties, including:

• Service providers that help determine location data based on IP address

• Partners involved in co-branded services or joint marketing campaigns

• Social media platforms where you authorise access to your data

• Publicly available databases and information providers used to validate or supplement existing records
   

How We Use Your Information

We may use your information for the following purposes:

To Provide Services

• Register you for events

• Process transactions and payments

• Provide customer support and event communications

• Facilitate networking and matchmaking services
   

Marketing and Promotions

With your consent, we may send you:

• Promotional materials

• Event updates and announcements

• Marketing communications

• Offers and collaborations from Generation Experience and selected partners
   

Service Improvements

Your data helps us:

• Analyse user interactions and event participation

• Improve customer experience

• Develop new services, features, and event offerings
   

Event Matchmaking and Directories

We may use your information to:

• Recommend exhibitors, speakers, products, or sessions based on your preferences

• Include participant names and business contact information in event directories accessible to visitors, exhibitors, and sponsors

Editorial Content and Event Presentations

Where you submit content or participate as a speaker, creator, or contributor at our events or platforms, we may process additional information including:

• Professional biographies or profiles

• Images, likeness, voice recordings, videos, or presentations

• Editorial notes, reviewer feedback, or commentary
   

Such content may be published:

• On our websites

• Across social media platforms

• In promotional materials

• During live or recorded event broadcasts
   

To improve diversity and representation across our events and content, we may invite you to voluntarily provide demographic information such as age, gender, disability status, race, ethnicity, religion, or sexual orientation. Submission of such information is entirely optional.
 

Event Concierge Services

For hosted buyer programmes, VIP services, or travel coordination, we may collect:

• Passport or visa information

• Government-issued identification details

• Health, accessibility, or dietary requirements
   

This information may be shared with trusted local agents, accommodation providers, or logistics partners solely for the purpose of delivering requested services. Where required, we will seek your consent except in limited emergency situations.
 

Industry Awards

For award programmes, nominations, judging, and ceremony participation, we may collect and process information relevant to:

• Award submissions

• Organisational reviews

• Event attendance and participation

Such information will only be used for administration of the awards process.
 

Sharing of Your Information

We may share your information with:

Service Providers

Third-party vendors and partners who assist us in operating our services, including:

• Payment processors

• Email and communication providers

• Event technology platforms

• Marketing and analytics providers
   

Legal and Regulatory Authorities

We may disclose your information where required to:

• Comply with applicable laws and regulations

• Respond to legal requests or lawful authorities

• Protect the rights, safety, or property of Generation Experience, our users, or others
   

Your Rights and Choices

Subject to applicable laws, you may have the right to:

Access and Correction

Request access to or correction of your personal data held by us.

Marketing Opt-Out

Unsubscribe from marketing communications at any time using the unsubscribe link provided or by contacting us directly.

Data Portability and Erasure

Request transfer or deletion of your personal data, subject to legal and operational obligations.
 

Security

We implement reasonable administrative, technical, and organisational safeguards to protect your information from unauthorised access, disclosure, misuse, or alteration. However, no method of transmission over the internet or electronic storage is completely secure.
 

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including compliance with legal, accounting, tax, or reporting obligations.
 

Third-Party Links

Our websites, apps, and services may contain links to third-party websites or services. We are not responsible for the privacy practices, policies, or content of such third parties.
 

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on our website with the revised effective date.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact:

Generation Experience Pte Ltd
Email: enquiry@generatexp.com